Return Policy

We want you to feel confident when shopping with DULAUS. If you need help with a return, please contact us at service@dulaus.com with your order number.

Return Window

You may contact us for return support within 30 days after delivery.

Return Eligibility

To be eligible for a return, the item should be unused, in its original condition and in its original packaging when possible.

For hygiene reasons, certain jewelry items may not be eligible for return once opened, used or worn, unless the item arrives damaged, defective or incorrect.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible. Include your order number and clear photos of the item and packaging so we can review the issue.

Return Shipping

Return shipping responsibility may depend on the reason for the return. If the return is caused by an incorrect, damaged or defective item, please contact us before sending anything back so we can provide the best next step.

Refunds

Once a return is received and reviewed, we will notify you of the refund status. Approved refunds are usually issued back to the original payment method. Processing times may vary depending on your payment provider.

How to Start a Return

Email us at service@dulaus.com with:

• Your order number
• The item you want help with
• The reason for your request
• Photos if the item is damaged, defective or incorrect

Please contact us before sending any return package.