FAQ

Find answers to common questions about DULAUS orders, shipping, returns, product details and body jewelry accessories.

Orders & Shopping

What does DULAUS sell?

DULAUS sells body jewelry, piercing jewelry accessories and fashion accessories for personal style, punk-inspired looks, streetwear, parties, festivals and everyday styling.

Are your products for adults?

Yes. DULAUS products are intended for adult customers aged 18 years or older. By purchasing from our website, you confirm that you are at least 18 years old or the age of majority in your location.

How can I choose the right product?

Please review the product photos, item counts, colors, sizes, materials and product descriptions before placing an order. If you have questions about a product, contact us at service@dulaus.com.

Shipping

Where do you ship?

We currently ship DULAUS orders to customers in the United States.

How much is shipping?

Standard shipping is USD $2.99 for orders below USD $20. Orders of USD $20 or more qualify for free standard shipping.

How long does delivery take?

Estimated delivery time is 3-5 business days. Delivery times are estimates and may vary depending on carrier processing, destination, weather, holidays or other factors outside our control.

Will I receive tracking information?

When tracking is available, tracking information will be sent to the email address used at checkout. Tracking updates may take some time to appear after the carrier receives the package.

Returns & Refunds

What is your return window?

You may contact us for return support within 30 days after delivery.

Can I return opened or worn jewelry?

For hygiene reasons, opened, used or worn jewelry items may not be eligible for return unless the item arrives damaged, defective, incorrect or missing parts.

What should I do if my item arrives damaged, incorrect or missing parts?

Please contact us at service@dulaus.com with your order number and clear photos. We will review the issue according to our Return Policy.

Product Use

Does DULAUS provide piercing services or individual wellness advice?

No. DULAUS does not provide piercing services, body modification services, fitting services, individual wellness advice or specialist guidance. Product information on our website is provided for general shopping and product description purposes only.

Who is responsible for product use after purchase?

All products are purchased voluntarily by the customer. Customers are responsible for how they choose to use the products after purchase. Any self-application, body piercing, modification, improper use or use by a third party is at the customer's own risk.

Where can I read the full product disclaimer?

You can read our full Product Use Disclaimer page for more information about adult use, customer responsibility and product condition issues.

Customer Support

How can I contact DULAUS?

You can contact us by email at service@dulaus.com.

How long does it take to receive a reply?

We usually respond within 1-2 business days. Response times may be longer during weekends, holidays or high-volume periods.

What should I include when contacting support?

If you are contacting us about an order, please include your order number, the email used at checkout and clear photos if your issue involves a damaged, incorrect or missing item.